Terms of service

Terms and Conditions

 

Refunds.

We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges or incorrectly ordered items.

We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provided, or if the goods are damaged upon receipt. All refunds must include relevant evidence of the circumstances that occurred. Insufficient evidence will result in no refund.

Refund or missing item requests that are over 3 months old will not be refunded. It is the customer's responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation, and receipts. We expect the same courtesy if any need to be raised.

Special Delivery Instructions.

Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not completed, we may not be able to fulfill the request.

Order Fulfillment and Postage/Shipping Estimates.

All orders placed are expected to be packed and shipped, with fulfillment/order confirmation, within 2 working days of the order payment completion - however, this is not always a guarantee. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you using the information provided in your order.

If we cannot contact you, we will either cancel the order or fulfill the order at the earliest possible convenience.

Post will be operated and sent by Australia Post in all instances unless communicated otherwise. Tracking will always be in your order confirmation for you to follow up.

Express Post.

Express post orders are subjected to the above order fulfillment and postage conditions. Express post refers to the service offered by Australia Post and its associated costs.

If an order is urgent or you need it by a certain date, please contact us directly to confirm if this can be accommodated.

Contact Details.

Contact details in every order must be valid and real. We do not accept orders placed with fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order - we do often validate the details provided in each order. If an issue arises and the contact details are incorrect, we will be unable to contact you to resolve it.

If an order is placed with incorrect details, please contact us directly with your order details to resolve.

It is the customer's responsibility to ensure contact details are updated and maintained through their orders on the website, especially the shipping address. If a shipping address is provided incorrectly and contact is not made before fulfillment to correct this, we do not take responsibility if the item is not received. Items are insured through the shipping provider, but not for incorrect details.  

Payment Plans and Loan Facilities.

We offer payment plans on certain items and products, particularly pre-orders. This is subject to our approval and discretion. Items will not be shipped until payment is completed in full.

We do not offer loans, reserve, or hold any items, this includes payment plan services via 3rd party companies.

All order payments must be made at checkout or orders will not be dispatched. No items are held through the web system until an order has been completed, including payment or an agreed payment plan. If payment plans are agreed and not met, orders may expire, and a cancellation notification will be sent via our system. We do not guarantee that expiry warnings will be made prior or that contact will be made.

Credit Card Payments.

We do accept credit card payments, directly through our website and also through the PayPal checkout.

All credit card payments must be made and authorized by the named owner on the credit card or orders will be cancelled and refunded.

If you do not wish to provide this information when requested, please choose another payment option.